1. How can I place an order?
Placing an order with Selmaria is easy. Browse the collection, pick what you like, and click "Add to Cart." When you are ready, go to Checkout, fill in your delivery details, and complete your order securely online. You will get a confirmation email once your order goes through.
2. What payment methods do you accept?
We accept all major credit and debit cards, along with popular digital wallets. The full list of available payment methods is shown at checkout.
All transactions are processed securely in Pounds Sterling (GBP) using 128-bit SSL encryption.
3. How much is delivery, and how long does it take?
Delivery is always free across the United Kingdom, on every order. Orders are typically processed within 1 to 2 business days and delivered within 7 to 12 business days, depending on your location. You will get an email with your tracking number once your order ships. Total delivery time is approximately 8 to 14 business days.
4. How can I track my order?
You can track your order using the tracking link in your shipping confirmation email. If you cannot find it, contact us at info@selmaria.com with your order number and we will help you out.
5. Can I return a product?
Yes, we accept returns within 30 days of delivery, as long as the item is unused, undamaged, and in its original packaging with tags attached.
- Return shipping costs are covered by the customer, unless the product is defective, damaged, or incorrect.
- For defective or damaged items, we reimburse the return shipping cost once approved.
For full details, see our Refund Policy page.
6. What sizes do you carry?
Our pieces run from UK 6 to UK 18 (S to 3XL). Each product page shows the size range available for that item, along with a size guide to help you find your fit.
7. Is my payment information secure?
Yes. All payments are processed through secure 128-bit SSL encryption. We do not store or access your credit card information, it is sent securely straight to our payment processor.
8. What are your knitwear pieces made from?
Fabric composition and care instructions are listed on each individual product page, since they vary by style. If you have a question about a specific piece before you buy, contact us and we will happily check for you.
9. Do you ship internationally?
Right now we ship only within the United Kingdom. Follow us on social media or subscribe to our newsletter to hear if that changes.
10. How can I contact customer service?
If you have any questions or need help, our team is happy to assist:
Store name: Selmaria
Email: info@selmaria.com
Phone Number: +44 20 1111 1111
Business name: MARIVELL LIMITED
Business registration number (BRN): 80807337
Business address: Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong Island, Hong Kong
Customer Service Hours (GMT/BST):
Monday to Friday: 8:00 AM - 6:00 PM
Saturday and Sunday: 10:00 AM - 5:00 PM
We respond to all customer inquiries within 24 hours on business days.